Customer With A Case Of Rage Gets Played In Hilarious Speak To A Manager Story

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mattstaff
May 2, 2019 7:00 PM EDT

This customer with a case of that good old mad-at-the-world rage, got played. Fred is the real MVP, and this was way funnier than I expected it to be. You can't beat that timing. 

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  • 01
    Text - r/MaliciousCompliance +JOIN /Yiffparty_exe S 29d You want to speak to my manager instead if me? Sure. м Phone user and Australian. Fear my autocorrected euphemisms. TI:Dr at the end.
    via u/Yiffparty_exe
  • 02
    Text - Prior to being a bartender I worked at a retail chain called Big W. I'm a nerd, I tend to switch to autopilot when tired (almost always at the end of shifts) and can be a dick when annoyed. Me in a nutshell. It's a slow Wednesday afternoon, the A/C is broken again and it's about 5 degrees C hotter inside than it is outside (29c). I'm in autopilot, rigor mortis smile on my face and retail greetings are droning out of my throat. A guy walks into my register, demanding a refund for something
    via u/Yiffparty_exe
  • 03
    Text - I inform him ina monotone voice that refunds are issued by my supervisor, not me. There's a surprisingly substantial line at the supervisors desk, people wanting cigarettes, refunds or information. He informs me that he's not waiting that long for something trivial. He demands I do it, because "Even someone as dumb as you can do this". Well that snapped me out of autopilot and the smile fades. I repeat, in a much more direct tone that "Only the supervisor can do refunds." The customer is
    via u/Yiffparty_exe
  • 04
    Text - "I want to speak to your manager, I don't want to talk to you." Now this is where people need to be careful with their words. As a cashier I report directly to my supervisor, one of the two at the desk. They're in charge of me. My Manager sits out back managing the store, and usually never has to interact with customers unless the supervisor calls him.
    via u/Yiffparty_exe
  • 05
    Text - So I nod, calling through the headset for my manager (let's call him Fred). Fred's a great guy, he tells good jokes, he's always ready to help his friends and he's a caring soul. He's also a mute; and after wrapping his ute around a tree as a teen, he's also deaf. As such he knows Auslan (Australian Sign Language), but can't read lips to save his life. I also can't speak Auslan at all. This probably took about 5 minutes for someone to alert Fred that he was needed and for him to come down
    via u/Yiffparty_exe
  • 06
    Text - Fred turns to the guy who launches into a full on verbal assault that would curdle milk chcocloate. Something about incompetent employees and terrible service. Fred just stands there. Eventually the guy runs out of breath and Fred has a chance to show him the pda with the words "Sir I am a deaf mute, please use this to communicate with me." The guy practically screams and storms out of the store.
    via u/Yiffparty_exe

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customer service retail freakout angry funny
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